Booking Policies
By booking an appointment at Loft Skin Love you are agreeing to my cancellation and rescheduling policy. Please ensure your appointment is noted in your diary and provide as much notice as possible if you need to make a change. These terms ensure fairness to all clients by covering time reserved exclusively for you.
Cancellation & Rescheduling Policy (1 January – 30 November)
- Failure to give 48 hours notice for any changes to your appointment you will be invoiced a 50% fee of the service booked.
- Cancellations on the day of your appointment, or failure to attend, will incur a 100% fee of the service booked.
- This policy also applies to clients redeeming gift vouchers. If less than 48 hours notice is given for cancellation or rescheduling, 50% of your voucher value will be forfeited. No-shows will void the voucher’s validity.
December Peak Season Cancellation & Rescheduling Policy (1–31 December)
To help manage demand during our busiest time of year, all December bookings are subject to the following policy:
- A 50% non refundable deposit is required at the time of booking to secure your appointment.
- The cancellation notice period will extend to 72 hours for December (48 hours at other times of the year). Any cancellations or reschedules made within 72 hours will result in forfeiting the deposit. This helps ensure fairness to all clients by covering time reserved exclusively for your appointment and the preparation costs associated with your booking. Should you cancel outside of the 72 hour period, your deposit will be transferred to your next appointment within a 6 month time frame.
- Cancellations on the day of your appointment, or failure to attend, will incur a 100% fee of the service booked.
- If I am required to cancel your appointment, your deposit will be fully refunded or transferred to a new booking.
Payments terms
- Payment for treatments and retail purchases is due on the day of service without exception. Unpaid invoices may incur late payment fees or debt recovery costs if necessary.
Product Pre-Orders
- All pre-orders must be prepaid for and collected promptly once they arrive. This helps minimise unnecessary administration spent chasing payments and ensures fair access to stock for everyone.
Pre-paid series of treatments
- Pre-paid series of treatments are non-refundable, non-transferable and unable to be redeemed on retail purchases.
Online Consultations
- The cost of online consultations are redeemable for product purchases up to 5 business days after receiving your prescription. No time extensions are available. This cost is nonrefundable, non transferable and not redeemable on any service.
By booking an appointment at Loft Skin Love you are agreeing to my cancellation and rescheduling policy. Please ensure your appointment is noted in your diary and provide as much notice as possible if you need to make a change. These terms ensure fairness to all clients by covering time reserved exclusively for you.
Cancellation & Rescheduling Policy (1 January – 30 November)
- Failure to give 48 hours notice for any changes to your appointment you will be invoiced a 50% fee of the service booked.
- Cancellations on the day of your appointment, or failure to attend, will incur a 100% fee of the service booked.
- This policy also applies to clients redeeming gift vouchers. If less than 48 hours notice is given for cancellation or rescheduling, 50% of your voucher value will be forfeited. No-shows will void the voucher’s validity.
December Peak Season Cancellation & Rescheduling Policy (1–31 December)
To help manage demand during our busiest time of year, all December bookings are subject to the following policy:
- A 50% non refundable deposit is required at the time of booking to secure your appointment.
- The cancellation notice period will extend to 72 hours for December (48 hours at other times of the year). Any cancellations or reschedules made within 72 hours will result in forfeiting the deposit. This helps ensure fairness to all clients by covering time reserved exclusively for your appointment and the preparation costs associated with your booking. Should you cancel outside of the 72 hour period, your deposit will be transferred to your next appointment within a 6 month time frame.
- Cancellations on the day of your appointment, or failure to attend, will incur a 100% fee of the service booked.
- If I am required to cancel your appointment, your deposit will be fully refunded or transferred to a new booking.
Payments terms
- Payment for treatments and retail purchases is due on the day of service without exception. Unpaid invoices may incur late payment fees or debt recovery costs if necessary.
Product Pre-Orders
- All pre-orders must be prepaid for and collected promptly once they arrive. This helps minimise unnecessary administration spent chasing payments and ensures fair access to stock for everyone.
Pre-paid series of treatments
- Pre-paid series of treatments are non-refundable, non-transferable and unable to be redeemed on retail purchases.
Online Consultations
- The cost of online consultations are redeemable for product purchases up to 5 business days after receiving your prescription. No time extensions are available. This cost is nonrefundable, non transferable and not redeemable on any service.
Your Rights
I’ve designed my booking and deposit policy to be fair, transparent, and consistent with New Zealand consumer law. The Fair Trading Act 1986 requires businesses to avoid misleading or unfair terms, and the Consumer Guarantees Act 1993 ensures you receive services carried out with reasonable care and skill.
My deposit and cancellation terms are there to protect the time and preparation reserved for each client during high-demand periods. If I ever need to cancel or reschedule your appointment, you’ll always have the option of a full refund or credit; this policy does not limit your legal rights in any way.
I’ve designed my booking and deposit policy to be fair, transparent, and consistent with New Zealand consumer law. The Fair Trading Act 1986 requires businesses to avoid misleading or unfair terms, and the Consumer Guarantees Act 1993 ensures you receive services carried out with reasonable care and skill.
My deposit and cancellation terms are there to protect the time and preparation reserved for each client during high-demand periods. If I ever need to cancel or reschedule your appointment, you’ll always have the option of a full refund or credit; this policy does not limit your legal rights in any way.